- Policy Overview
Due to the customized nature of furniture storage products and hygiene considerations, we currently do not support returns, exchanges or refunds. All sales are final transactions. By placing an order, you are deemed to have confirmed that the product specifications, colors and functions meet your requirements. - Explanation of exceptional circumstances
If any of the following problems occur, please provide photo/video evidence to contact@homestoragers.com within 24 hours after receipt and we will handle it properly for you:
Severe damage caused by transportation (such as breakage and deformation);
The product does not match the order description seriously (such as incorrect material and missing key functions).
Note: Minor packaging wear and tear or color differences (due to display variations) are not quality issues.
- Suggestions for customer rights protection
To reduce shopping risks, we suggest that you:
Before placing an order, refer to the size chart and material description on the detail page.
Contact customer service at contact@homestoragers.com to confirm special requirements;
Inspect the goods on the spot when signing for them. If any problems are found, keep the evidence immediately.